In the ever-evolving landscape of car insurance, customer service plays a pivotal role in shaping the overall experience for policyholders. With the advent of generative AI, the dynamics of customer ...

For most consumers, buying a car is just the first step in an often arduous process of purchasing or transferring auto insurance and communicating policy information to lenders. Then, when owners want ...

In normal economic times, insurance companies hum along quietly. We don't give them much thought. But the past year has not been normal, and consumers know it. They've felt the impact of higher rates ...